Who are we?
We can be contacted via the details on the home page of our website. If you have questions about your personal information, please contact us by email or telephone.
Why do we collect and use your personal information?
We collect and use your personal information to provide our repair, maintenance, and installation services. We may also use your personal information to send marketing communications about similar products and services by email. Each marketing email will include an unsubscribe link, and you can object to receiving marketing at any time.
What is our lawful basis for handling your personal information?
Under UK GDPR, the lawful bases we rely on are:
- Contract – to deliver our services and fulfil our agreement with you.
- Legal obligation – where required by law.
- Legitimate interests – to send marketing about similar services or to work with professional service providers.
We rely on the soft opt-in for email marketing to existing customers, in line with PECR.
What happens if I do not provide my personal information?
If you do not provide the personal information we request, we may not be able to provide our services to you.
Who will we share your personal information with?
We may share your information with:
- Law enforcement agencies and regulators where required
- Professional advisers (lawyers, accountants, compliance consultants) under confidentiality agreements
- Successor organisations if we are involved in a merger or acquisition
How long will we store your personal information?
- We will retain your information for up to six years from the date we stop providing services to you.
- If you consent to marketing, we will retain your data until you withdraw consent or unsubscribe.
Your rights under UK GDPR
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (after services end)
- Restrict how we use your data
- Object to processing
- Data portability
- Withdraw consent at any time
We will respond to all rights requests within one month.
How can I exercise my rights?
You can contact us using the details on the home page of our website.
How do I complain?
- Contact us directly using the above details.
- Or contact the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/
Cookie Policy
Our website uses cookies. Cookies are small text files placed on your device to improve your experience, retain preferences, or provide anonymised analytics.
The only cookies in use on our site are for Google Analytics, which helps us understand how visitors interact with our website. Google Analytics collects information anonymously. You can opt out of Google Analytics without affecting your browsing experience.
You may disable cookies in your browser at any time, though some features of the website may not function as intended.
Complaints Policy
Your feedback is important to us. If you feel we have not met the high standards you expect, please let us know.
How to make a complaint:
- Getting in touch
Provide your full name, contact details, any reference numbers or previous correspondence, and a clear description of the issue. Contact us by email or telephone using the details on the home page. - Acknowledgement and resolution
We aim to resolve complaints quickly. If we cannot resolve it immediately, we will contact you within three business days to explain:- Why we have not resolved your complaint
- Who is handling your complaint
- When we will contact you again
We will keep you updated regularly. If a solution cannot be agreed upon within eight weeks, we will explain the delay and provide an expected resolution date.